How, when and where your order travels from our Miami atelier to you.
Orders are processed Monday through Friday from our Miami, Florida atelier. Orders placed before 1:00 PM Eastern Time are typically packed and shipped the same business day. Orders placed after 1:00 PM Eastern Time, on weekends or on US public holidays will be shipped the following business day.
Each order is hand-packed, ribbon-tied where applicable, and inspected by a member of our team before it leaves the atelier.
We ship to all 50 states, including Alaska, Hawaii and APO/FPO military addresses. Tracking is included on every shipment.
We ship to the following destinations: Canada, United Kingdom, European Union (all member states), Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong and the United Arab Emirates.
International orders may be subject to import duties, value added taxes or customs handling fees levied by the destination country. These charges are determined by the recipient's local customs authority and are the responsibility of the recipient. They are not included in our shipping fee and are not collected by Lovable Happy Treasures.
You will receive a tracking number by email within 24 hours of your order shipping. If you have not received a tracking number after two business days, please check your spam folder before writing to us at customerservice@lovablehappytreasures.com.
If your package is marked as delivered but you have not received it, please first check with your neighbors and your local post office. If the package is still not found within 48 hours, contact us and we will open an investigation with the carrier and either replace your order or issue a full refund, whichever you prefer.
If your order arrives damaged, please photograph the damage to the outer box and to the products and email the photographs to us within 7 days of delivery. We will arrange a replacement at no charge to you.
Due to international shipping regulations, certain fragrance products cannot be shipped by air to all destinations. If such a restriction applies to your order, we will contact you within one business day with alternative options or a full refund.
