Our 30-day satisfaction promise, in plain language.
We make our products to be loved. If something you ordered does not meet your expectation — for any reason — you may return it within 30 days of the delivery date for a full refund or exchange. No restocking fees. No interrogation.
We accept returns of products that are gently used. We understand that you cannot fully evaluate skincare without trying it. As a guideline, please return the original packaging and at least 70% of the product remaining. For products returned with less than 70% of the formula, we may issue a partial refund or store credit at our discretion — but in nine years, we have rarely needed to.
If you would like to exchange a product for a different shade, size or product entirely, simply note the requested replacement in your return email. We will ship the new item as soon as the original is received and refund any price difference, or charge the difference if the new item is more expensive (with your authorization).
Refunds are issued to the original payment method. Credit card refunds typically appear on your statement within 5–10 business days. Refunds to PayPal or Apple Pay accounts typically appear within 2–4 business days. Bank processing times are outside our control.
If you received a product that is damaged, defective or different from what you ordered, please write to us immediately at customerservice@lovablehappytreasures.com with photographs. We will dispatch a replacement at no charge to you and you may keep or dispose of the original item — no return required.
For international orders, we offer the same 30-day window. Return shipping is the responsibility of the customer for international returns (we cannot provide pre-paid international labels), but the full product cost will be refunded once the return is received. Original shipping fees and any duties paid are not refundable.
If a return process ever feels confusing, please simply email us. A person — not a system — will help.
