Frequently asked.

Yes. Lovable Happy Treasures is fully cruelty-free. No raw material, intermediate ingredient or finished product is tested on animals at any stage of our supply chain, by us or by any vendor we partner with. We re-audit our suppliers annually.

The majority of our formulas are vegan. A small number — most notably the Pearl Eye Concentrate and the Milk & Honey Bath Soak — contain bee-derived ingredients (honey, beeswax). Vegan status is clearly labeled on each product page.

Every product is formulated, blended and finished in our Miami, Florida atelier. We do not manufacture overseas. Raw ingredients are sourced from vetted suppliers in the United States, France, Italy and Madagascar.

Yes. We ship to the United States, Canada, the United Kingdom, the European Union, Australia and most countries in Asia. Full details — transit times, duties and tracking — are on our Shipping page.

Standard United States shipping arrives in 3–5 business days. Expedited 2-day and overnight options are available at checkout. International orders typically arrive in 7–14 business days, depending on customs.

We offer a 30-day satisfaction promise. If a product is not right for you, write to us within 30 days of delivery and we will arrange a full refund or exchange. Full terms are on our Returns page.

We recommend starting with the Bisque Cleansing Balm, the Camellia Hydration Mist and the Velvet Night Cream for fourteen days before introducing any active treatment. If you would like a personal recommendation, write to us — a member of our team will reply with a tailored suggestion within one business day.

Most of our products are pregnancy-safe, but a small number contain retinoid alternatives or high-percentage acids that we recommend avoiding during pregnancy and nursing. If you are expecting, please write to us before placing an order — we will guide you to the products that are appropriate for this season of life.

Yes. We include a complimentary sample with every order, and you may request specific samples in the notes field at checkout. We also offer paid sample sets and the Petite Discovery Set, both designed as a gentle introduction to the house.

Orders can be cancelled or modified within 60 minutes of being placed. After that window, your order has typically already entered our packing queue. Write to us as soon as possible at the email below and we will do everything within our power.

Enter the code in the dedicated promotional code field at checkout, before completing payment. Codes cannot be applied retroactively after an order is placed.

Yes. For orders of fifteen sets or more, we offer dedicated concierge service including custom ribbon colors, debossed paper bands and hand-written cards. Lead time is three to four weeks. Please write to our customer service email below to begin.